Change BSNL Broadband Password Online for DSL / FTTH Internet

Do you know how to change BSNL broadband password in online for your subscribed DSL / FTTH connection, just check the website link, new portal process here and change the same for your high speed internet connection on DSL /Fiber net to avoid unauthorized wired/wireless (WiFi) usage.

ISP introduced new selfcare services in online to change the password of internet login allotted to your BSNL broadband username through registered IP at your installed location, So check the below step by step process in the link given

BSNL Broadband Password Change Process

Follow the simple 4 steps and change your DSL or Fiber Optic Internet broadband password online through given portal on the web.

  1. Browse the URL

    Open your browser from subscribed internet connection (You will be able to change the Broadband password from your registered IP only through desktop / laptop or WiFi enabled device)

  2. Login with your Username and Password

    Login with existing DSL / FTTH broadband username and password (Check your telephone bill or modem for username, and default password is password (If already changed just enter that)

  3. Click Password Change

    Tap on password change option available at left side panel

  4. Enter Passwords

    Provide Old password and New Password with Confirm Password

  5. Click Submit

    Tap on Submit to change password and Check your broadband usage also if required with Know Your Usage option

  1. What is the extension for BSNL broadband username?

    For FTTH users use the extension
    DSL customers can use the extension as
    The above extension can use at the end of the login username (available at the telephone bill) when enters into the respective username field.

  2. What are the other sources to obtain BSNL username?

    There are mainly four sources to obtain BSNL broadband login username as follows
    Login to registered selfcare portal
    Through Telephone bill of BSNL
    Broadband Customer Care
    Approach nearest customer service center

  3. Why we can't change broadband login password from other location?

    Due to security reasons, ISP allowed the customer to change the broadband password through registered IP address of the allotted telephone number only.

  4. Whether we change only through registered IP or through any OTP?

    At present, there is no OTP process to change BSNL broadband password of DSL / FTTH, the only process is login through registered IP address in specified online portal.

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18 thoughts on “Change BSNL Broadband Password Online for DSL / FTTH Internet”

  1. Hlo Sir
    I am student of class 9 i will compete my pending work and in my doom network issue so plz dont off the wifi i need it bcoz i am going schl tommorow so i compete my work plzzz sir i need your help

  2. 1. Can I change the admin user name and password of BSNL FTTH?
    2. What are the consequences of changing the user name and password for FTTH connection?
    3. Will the change in my FTTH user name and password have any adverse effect to me or other

    • I faced the same issue, but we can change BSNL BB password only using the same IP which we used for registering for BSNL FTTH (i.e you can change only using the machine that has the same IP address as you used for registering new connection, funny but BSNL is using IP based check instead of OTP .. etc based checks).

  3. I am not able to change the password. Its showing “Dear Esteemed Customer, Location not found using Framed IP Address BSNL Broadband”

  4. What do you mean by Registered IP only?
    I am connected to the internet via FTTH, Can i change password using self care BSNL or not ?

  5. Or na to bsnl ki team phone pick krti un ko agar 100 bar phone karo tb bhi phone nhi pick karte specially Chandigarh ke bsnl team ke JE mr Arun please aap hume or koi number do jis se hum baat kare apni problem ke bare mai please help me

  6. I am getting below message when accessing URL http: // from BSNL FTTH Network, May I ask anyone from BSNL has an update why this message is popping even when accessing from BSNL Internet connection?

    Dear esteemed customer, Location not found using Framed IP Address – BSNL Broadband


  7. Hi,
    Thank you for the post.
    But I am not able to get into the login page.
    I connected my laptop by a Ethernet cable from BSNL ONT.
    But it says, “Location not found using framed IP address”.
    Can you help me with this please?
    Thank you,
    Ravi Seb

  8. unable to change password, error msg “Kindly login with correct user name bounded with your current broadband connection.”


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