BSNL Shifting, Name Transfer & Telephone Instrument Charges

Find the new charges and latest guidelines for BSNL external shifting, Name Transfer and New or Used Telephone Instrument applicable for new and existing landline / broadband / FTTH customer on PAN India basis.

The largest Landline subscriber base telecom service provider of India, Bharat Sanchar Nigam Limited has reintroduced the BSNL shifting charges for external shifting of landline connection including broadband and Fiber to home services and Name transfer charges of telephone connection for all the Rural and Urban areas across the country on Pan India basis.

In earlier ISP has charged Rs.600 per BSNL shifting, in view of more services to customer, BSNL has not charged any kind of charges for Shifting of Landline / Broadband / FTTH connection and Name Transfer, at anywhere across the country during the time of promotional offer, but at regular interval of time ISP has charged for Name Transfer, Shifting of Landline connection and Push button telephone instrument charges, due to huge increase in operational cost.

BSNL Landline / Broadband Shifting process

  • External Shifting : BSNL customer is required to submit an application form in the prescribed format available in local BSNL office to the Customer Service Centre of the area, where the customer can also be downloaded the application form from BSNL website at for submission.
  • Eligibility for shifts: The telephone should have worked for one and a half years or registration date of telephone falls within release period of general or special category in the exchange to which it is required to be shifted, and the charges are applicable for all external shift types (with in exchange / Multi exchange and All India Shift).

BSNL Name Transfer

  • Transfer of telephone: Transfer of BSNL telephone is permitted after issue of first bill without any pre condition, where the customer should submit the duly filled prescribed application form indicated the acceptance of transferee and transferor to the concerned authorities for transfer of telephone along with submission of necessary Proof of Identity and Proof of Address and the charges are

BSNL Telephone Instrument

BSNL provides the new telephone instruments and internal wiring at the premises of the new customer and for existing customers in respect of replacement of faulty service, where the customers are charged for provision of telephone instrument if required

The following are the charges to be paid by the customer for different types of services as mentioned below

BSNL Name Transfer, Shifting and Telephone Charges

Particulars Type of Service Charges for each occasion
External Shifting E/S of BSNL Landline / Broadband under Copper linesRs. 250
Shifting E/S of Bharat Fiber (FTTH) Rs. 500
Shifting of BBoWiFi, Bharat Air Fibre categoryRs. 500
Name Transfer Name Transfer under Cu / Fibre / BBoWiFi / Bharat Air Fibre connection categoryRs. 250
New Landline Instrument New Caller ID (CLIP) Push Button Telephone Instrument Charges for new / existing customers Rs. 625 per unit
Used LL Instrument Used Telephone Instrument Charges for All existing and New customers Rs. 100 per unit

Note: For shifting of standalone connections i.e. for Landline and Broadband, shifting charges will be applicable separately for Landline and Broadband, and the above tariff instruction comes into effect from 09.12.2020.

Also check : New Application Forms for BSNL Services

BSNL has not revised the charges for any change of Landline and latest broadband plans, where the service is free for all provisioned through online customer care (BSNL Selfcare Portal) or through Customer Service Center of BSNL.

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15 thoughts on “BSNL Shifting, Name Transfer & Telephone Instrument Charges”

  1. Hi Sir,

    I am Vignesh kumar from Sivakasi. I want to change the name transfer of my Bharat fiber Broadband in the BSNL Account from my father’s name to me. So, I had given the filled application form and also submitted the authenticated proofs 2 months before in the BSNL. But, until now, They didn’t give any response to me. They are delaying and tell me with some improper reasons. I have to know, how can I complete this process? I need some higher authority details from Virudhunagar district or Madurai Regional Officers. Could you send me the details to my email Id? If so, It would be very thankful for me.

    Thanks & Regards,
    Vignesh kumar Balaguru

  2. Dear Customer Care,

    We need shifting my BSNL Landline connection ph:no:0431-2702149 from my old address 107, big kamala street (to) 13/3 D, tawker lane, opp to saraswati nataraj kalyana mandapam. Last one month ago my phone is already dead sometimes, due to landline my business is gone out. So kindly shift as soon as possible. Thank you

    My contact mobile No: 9443031517


  3. My landline 01722667228 is not shifted till now, Letter personally given in sector 34 Chandigarh telephone exchange a week back. No reply from them till now. Let me know the problem.what is the present status?Why they are silent till now?
    From Ramesh Gupta

  4. My landline 04426792698 is not shifted till now.
    Letter personally given in karambakkam telephone exchange a week back. No reply from them till now. Let me know the problem.what is the present status?Why they are silent till now?
    From Badrinarayanan

  5. i had already informed many times the lineman who attend my complaints from BSNL and came to now that the problem is in the instrument but in Govindpura Bhopal, there is no new instrument is available from last 6-7 years, Old instruments pile up in the office but no new one is available.Please do the needful at the earliest.


  6. We need shifting my BSNL Landline connection No: 044- 23463088 from my new address, No.45,Bazallah road,T Nagar, Chennai 600 017, My contact mobile No: 9884042220.

  7. Name Transfer to Third Party Transfer
    Customer Care,

    My friend has been transferred to MOIL, Tirodi (MP) from MOIL, Chikla (MS), we have a discussion regarding exchange of the Broadband connection from his name “Shri Brajesh Prasad Mehta” to my name Baiju Varghese.

    Please help us out.


  8. Hi,
    Do we have the facility of applying online for transfer of telephone connection from one state to other? Due to the COVID situation am unable to come to the office to do the physical form submission.
    Please address kmpatnana
    Krishna Mohan

  9. Hi,

    I need to change my Landline connection Name from ‘G Ramachandra’ to ‘G Ravichandra’ for 08255275728.

    Since it is COVID situation, we are not able to do so, we have written multiple mails, and called JE, they are instisting to reach out office by handing over singed paper. In our Area cases are more and we are unable to do so. but the JE is not understanding. Please help us out.


  10. Customer Care,


    We need shifting my BSNL Landline connection No: 26862062 from my new factory address. No.30 and 31, Madavi street, sree sastha nagar, karukku, medambedu, chennai 600 053.
    My contact mobile No: 9952007062.

    N. Ramani
    Sri Sai Murugan Industries


  12. My landline Telephone is dead long back.But I am paying monthly payments, Keep an eye on rectification as in the case of collecting amounts in time, If same situation continue, the BSNL will disappear with in years.

    K Rajagopal Reddy


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