Lodge BSNL Complaint for Failed Online Bill Payment or Recharge


What to do if BSNL online recharge or bill payment failed but deduct the amount and not refunded, where to complaint the payment failed issues and how to get back the BSNL paid amount, and also how to solve the issues if completes BSNL bill payment online or recharge with PAYTM or Google Pay but not credited to BSNL account, where to complain and who are responsible for this transactions?

For all the above cases, now there is a separate new complaint portal window available to address all payment failed transactions related to customer online bill payment and BSNL online recharge related issues, but it is restricted to only for unsuccessful payment transactions of BSNL portal.

Lodge BSNL Complaint
Lodge BSNL Complaint

Which type of BSNL failed transaction occurs in online for prepaid or postpaid

The instance for Prepaid, occurs after recharging the mobile but not credits the talk time, but for postpaid, the outstanding (due) amount or value of BSNL telephone/mobile bill not clears in bill account even after the online payment.

In all these cases, you can have a chance to raise a BSNL complaint for payment failed transactions, which will attend immediately, and the service becomes the call of the day,

In particular to the clients who are mostly elder or in remote/ rural places, who are slowly moving on to online payment, for them BSNL online bill payment itself is becoming a big task, and If anything happens concerning online transaction, they will lose the confidence on online sales.

The state owned PSU and customer oriented organization rather than profit driven accepting BSNL complaints online for payment failed at any level for postpaid bill or recharge transactions, and all these are going to resolve at the six of “Chris Gayle” stroke, so check about the procedure for failed transaction complaint

How to lodge BSNL Complaint for failed online payment or recharge

To file any claim to fix in a short time regarding BSNL online bill payment / prepaid mobile recharge failed transactions, just send a email related to BSNL payment failed transactions to portalhelpdesk@bsnl.co.in with all the complaint details as mentioned below.

  1. Service : Which type of service (Landline/ Broadband / FTTH / DID  / GSM / WIMAX / CDMA / Prepaid Mobile / Postpaid Mobile)
  2. Email ID.
  3. Contact Mobile No.
  4. Account No/Unique ID.
  5. Complaint Category : Before Payment or After Payment
  6. Problem Type : Account Debited from Bank/Credit Card/Debit Card or any source(with payment details), But not updated to the system.

How much time it will take for automatic refund for BSNL failed payment / recharge

In general, your amount which was deducted from the payment source will refund in the same mode of payment within 48 hours, so just wait for 48 hours after the failed transaction to get solved the complaint automatically to get appear a refund in your statement.

How many hours it will take to resolve the complaint for failed transaction?

After sending an email, a minimum of 24 hours to be taken for solution, and for any delay, you will get a reply in the communication details.

Who are responsible for failed payment/recharge done through Paytm, Phone Pe or other sources?

It is not the responsibility of the operator for failed transactions of third party UPI /Website payments, customer must approach to that source for a refund on that transaction.

Can I send an email to this complaint portal regarding receipts or for any enquiry?

The given email id is meant only for failed online recharges or failed bill payment of BSNL portal only, and for any other queries to be answered by BSNL Customer Care executives or by concerned CSC.

Is there any extra rewards to be paid for failed transactions?

No, Generally the problem does not arises for BSNL Portal payments, if failed payment or recharge occurs, it will be attended immediately and refunded/credited to account.

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