BSNL International Roaming for Prepaid or Postpaid Mobile Service

Does BSNL International roaming services will provide on SIM card by default, Is international roaming facility available on BSNL prepaid, if having how can we activate, What are the new plans, Can I receive SMS in abroad without International roaming in SIM card, Where we have to find International roaming countries list, Will International charges differed for each country, how to find them

BSNL provides International roaming services in 476 networks across the world at about 195 countries and the facility is countries list covers every corner of the world, At present BSNL International roaming facility is available for Prepaid and Postpaid mobile customers having the broadest coverage across the globe at cheapest charges with new BSNL International Roaming plans.

International Roaming in Foreign operator’s mobile network requires a genuine, compatible mobile handset working in the frequency of that mobile operator bands used by the fibers in the new country visited and the operator introduces BSNL for voice calling along with data and SMS facility across the world.

International Roaming Services

International Roaming Charges

The charges are variable depending on the foreign operators, The detailed International roaming charges of various countries and coverage is updated regularly as and when occurs.

All the Voice calls including BSNL International roaming customer care number are chargeable while the customer generates the call from overseas, and the charges are operator dependent and charged for a 60-second pulse and SMS is charged for 160 characters for one outgoing SMS after that it will treats as 2 SMS.

Direct GPRS International Roaming has been launched by BSNL Commercially as on 21.06.2011 with 131 foreign operators in 83 countries. The Charges for GPRS/Data usage will charge concerning the volume of data sent or received, these charges are variable and utterly dependent on foreign operators, the local plans for GPRS/Blackberry which you have selected already are not valid in overseas

BSNL Prepaid International Roaming

BSNL has launched Outbound CAMEL (PrePaid) roaming in the month of October 2017 for the customers of BSNL International roaming in the network of M/s Etisalat, UAE, and Later on, BSNL PrePaid International Roaming for outbound customers of BSNL prepaid recharge plans has also been launched with 20+ more operators namely M/s Omantel (Oman), M/s TMobile (USA), M/s Mobitel(Sri Lanka), M/s Ooredoo (Myanmar), M/s Zain (Saudi Arabia), M/s Etisalat/Mobility (Saudi Arabia), M/s Vodafone (Ukraine), M/s NTT Docomo (Japan), M/s Ncell (Nepal), M/s Ooredoo (Qatar), M/s HKT (Hong Kong), Further, more operators are in pipeline to launch BSNL prepaid international roaming in many countries, So let’s have a look at

How to Activate BSNL Prepaid International Roaming with New Tariff

What to do if BSNL international roaming not working?

In prepaid services, you have to check, whether your recharge subscription is expired or not. If expired, just recharge with International roaming pack for every 30days of international stay, After recharge, your number will activate the said facility automatically, Where in BSNL postpaid mobile services, you have to follow the guidelines and activation procedure mentioned below.

Suggestion: Recharging international roaming pack before the expiry date leads to do not disconnecting the facility and does not take time for activation of the same again during vacation.

How to Activate BSNL International Roaming in Postpaid

  1. An application should submit along with two photos & passport copy for International Roaming to concerned authorities.
  2. He/she will charge Rs. 5000 as security deposit which was refundable and Rs. 99 as monthly rent for international roaming facility in addition to the standard plan charges and usage.
  3. After payment of a deposit, he/she will provide the International Roaming facility on subscribed BSNL postpaid 4G plans as an Addon service.
  4. Before you leave, check that your roaming function activates or not by merely calling BSNL 24 hours customer service helpline 18001801503.
  5. After the arrival into foreign country insert the BSNL International Roaming SIM card in the mobile handset, switch on the handset.
  6. Go to Menu & click on CellOne and select as International.
  7. By selecting this, you will get a message – “Cellone and Partner Network.”
  8. Select the option Cellone then you will get the message “Cellone International Selected.”If not works then, please select the network manually by selecting Setting then Network in your phone).

International Roaming Guidelines

  • The mobile facility would be available for International Roaming option only while you are abroad.
  • While within India, keep this setting to National.(Go to Menu, Select CellOne or BSNL Mobile and then select as National)
  • Roaming in Foreign operator’s mobile network requires a compatible Handset which is capable of working in frequency bands used by the networks in the country visited.
  • Check the Handset compatibility with Network frequency (GSM MHz 850/900/1800/1900) before traveling outside India and make sure that your handset will work in the country you are moving to Japan & Korea support 3G Hand Set, USA & Canada supports 1900 MHz Hand Set.
  • To call back home dial the number with “+91”.
  • Certain GPRS based applications viz. GPS, Facebook, Blackberry messenger or any other instant messaging application etc. continuously consume data bandwidth leading to high Data-Roaming charges even when you are not using the same.
  • This applies to smartphones and high-end GPRS capable handsets which poll (communicate with) the home network continuously.
  • BSNL advises you to take an informed decision to keep these applications switched-on, while you are overseas. For any assistance in the matter, please call our customer helpline.

International Roaming Customer Care

If you encounter any difficulties while roaming abroad, you can book your complaint at or contact BSNL via phone by calling 24 hours customer care at +919434024365. In aim to respond quickly for those customer who have no chance to contact over phone can lodge their grievence through online portal option at in/cutomer_ care.jsp.

  • Login to portal and submit your details like Name, Mobile, Visiting country, contact number, email ID, problem facing at abroad.
  • After submission, concerned nodal officer relates to BSNL International roaming will contact you and solves the problem.

Loss/Theft of SIM card or mobile phone while overseas should be reported to BSNL immediately at 18001801503. In case the theft has not declared all usage immediately till the time of reporting will be payable by the GSM Mobile Customer Only.

BSNL IR Data Roaming Charges

There is no separate plans for BSNL International data usage. All the charges are as per the mobile operator of that country visited.

  • Ex:- If a customer of BSNL mobile visited United States, then he/she will charge as per M/s TMobile (USA) tariff.

The best option for utilizing data and to save your money in the form of data charges is opting for BSNL International WiFi hotspot, There is no extra charges, just subscribing WiFi hotspot pack and use unlimited data Internationally, For calling service, you must have to activate BSNL International roaming and for data International WiFi hotspots is an option.

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47 thoughts on “BSNL International Roaming for Prepaid or Postpaid Mobile Service”

  1. Ramdayal Jain
    I am postpaid customer, I am going to u k for 10days, Will international roaming start automatically or what procedure ihave to do, I will be traveling.
    Please reply

    • You have to change the normal SIM to International Roaming SIM by activating IR facility before leaving India on submitting written request at concerned CSC.

  2. I am shortly leaving for USA. I have taken bsnl prepaid international sim mainly for the purpose receiviing OTP from bank. I want to know whether such incoming SMSs are chargeable?

  3. We got a new BSNL card with international roaming activated before we came to USA. Paid for 4 months.
    We are now in the US but the card is not activating. It is not catching any network. We have t-mobile and know BSNL has a tie up with them.
    We have tried everything. Relatives visited BSNL again in India … they say we are activating but nothing happens! Someone even said it was not activated but I did it now!!! It is so confusing …

    We have a another JIO sim in the same phone. Not activated for roaming but it catches network just fine and showing network availability.

    What do we do? we are stuck. The employees are not able to help!! Our BSNL number is the main phone number … please guide us!!

      • Thank you. Have been try for 2 days but it never rings and gives a engage tone. Will keep trying.
        Is there any other customer service number!!!

      • Respected sir/madam
        I have already activated international roaming facility in my bsnl sim . Now i am in europe MALTA country, up to rome i got calls and service in BSNL SIM, But now i am not receiving any message or calls in this number, 9400933849, Kindly do the needful activate my sim card in this country also.
        Thank you

  4. How to make international calls say to UK or USA. ? How much should I recharge do calls in emergency.I use to make what’s app calls In case what’s app fails to respond for tenchical reason.

  5. Sir iam in spain now b4 coming to spain I had activated international roaming but when I came to spain. It does not show network will u please help me out.

  6. i have a sim card bsnl and i came to saudi arabia for work and i cannot come back to india till next year, i have to get very imported messages registered on that number, so suggest me what can i do now for activating it in saudi now,

  7. Sir
    Do we have international roaming in South Africa, My relatives at Durban says no BSNL sim works there, Kindly guide in this regard.

  8. How can I get a prepaid international sim card to use in Australia, Can someone collect it on behalf of me and post it to me after activating it, What other options do I have? Thank you.

  9. Hi
    I have a BSNL connection, Please confirm the availability of international roaming facility in Ireland for prepaid customers.

  10. I am staying in Nigeria and I have BSNL prepaid mobile SIM, Can I activate the SIM for International roaming to receive messages and calls.

  11. Hi
    Please confirm the available of international roaming facility in UK for prepaid customers, I have a BSNL SIM with IR but not working.

  12. I m in USA, and had activated international roaming during before leaving India and also recharged, but now I always get message as T Mobile forbidden while fetching the network, What is the problem how to solve it.

  13. How can I get connected through my BSNL prepaid sim in India while traveling Thailand Phuket Pattaya for around 15 days pl guide me?

  14. Dear sir
    I want to travel Rwanda Country with bsnl prepaid Sim card, I find that you don’t have any packs for that country. Is there any way I can use that sim, Even just for incoming messages? Please advise.
    Thank you

  15. Sir,
    how long can I carry the international roaming SIM card, I have been hired for a 15 month project in Vanoucver BC, Canada and will start my work second week of January 2020.

    Can I activate my international SIM card for 15 months and that number will continue even after 15 months.


  16. My mobile balance have but not coming call and out going call, frequent comes like that(sending messages) I’m now qatar country.

  17. Is that possible someone can get my dual IMSI sim and send to me, As i came to Malaysia without getting the international sim, If its possible i can ask my parents to collect that because i have given that number for all my banking purposes, after reaching here only, i found this issue.

  18. Sir
    My data not working, same way my phone is also not working, I send stop message for data, but now my incoming and outgoing is not working. Can clear this, on my number 9747689508.

  19. Sir I’m in Australia and I forgot to activate my BSNL Kerala number to international roaming, Is there any chance for me to activate my international roaming?

    • There is no chance to activate the International Roaming without Dual IMSI SIM card, these are meant for IR and you have to replace that before leaving to abroad.

  20. Hi sir, i’m arrived at saudi with my kerala bsnl prepaid 4G sim, not able to take new international roaming sim, is there any chance to activate international roaming in my number, please help, thanks.

    • Sorry for this, there is no chance to activate International Roaming without Dual IMSI prepaid SIM, these are separate and not provided with 4G SIM also.

    • Just recharge with BSNL Roaming Pack (STV) for activation of International roaming with above said price 56/57/58(varies circle to circle), and also please maintain sufficient main account balance to continue the International roaming services.

  21. I am currently in KSA and would like to activate International roaming, and I have IR activated in my sim, What is the min voucher / recharge needed for IR facility?

    • Just check the above tariff table for activation of BSNL International roaming pack according to your home circle.

  22. I am Sabtharishi from Trichy, Tamilnadu having a prepaid international roaming sim 9443154746 with Rs.1100 recharged. I am using this for using only incoming massages and missed call. I attended only one outgoing call and two incoming call within 60 sec, but daily massage came ‘your last call duration 0.0.0 and amount deduction Rs 30.180 within two days my amount balance went Rs.1190/ only.

    I made an complaint by online, but there is no any response, and I made a phone call to customer care, they told it is Tamilnadu circle no 1503. At last my purpose is not solved except money has gone. Can BSNL authorities reply me please.

  23. Please first ensure that your staff are aware of these facilities.
    I approached your CSC as well as BSNL Chromepet Exchange in June this year to get an international sim for my prepaid mobile but they were not even aware of such a facility. I had to port my number to a private service provider.
    Pathetic service by BSNL.

    • Complaint this issue at BSNL social network i.e. Facebook or twitter or through at online grievance module to reach to higher authorities. Because PAN India Bharat Sanchar Nigam Limited has offering many facilities, but they are not reachable to last mile customers due to inefficient staff. So we have to complain this type to CMD immediately to make appropriate correction.

  24. Hi sir I am living in Saudi Arabia my india bsnl pripaid sim number 9484411313 is not working in Saudi Arabia please help thanks

    • Your prepaid card will activates the facility only on replacing the existing one with BSNL prepaid International roaming SIM. It is possible only before leaving from your home circle.


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