Here is the new toll free customer care number for MTNL Delhi and Mumbai zones to contact for Basic, GSM, Broadband and FTTH services to resolve queries and to lodge complaints…
Mahanagar Telecom Nigam Limited being spread in Delhi and Mumbai zones, does provide attractive service to its customers, and the telecom service does require 24*7 support, as customers do have plenty of doubts to be cleared as and then.
The customer care of MTNL is always available to support the customers, so that the seamless connection of MTNL does gets to everyone, there is an online facility as well which can be used to give your complaint or ask doubts for each zone. Every complaint or feedback given to MTNL customer care will be responded to in quick time, to give customers a feasible service.
The customers of MTNL who are facing any grievance in the Delhi zone, can use this below services to lodge a complaint or contact the MTNL Customer care service.
MTNL Customer Care Delhi
| Service | From MTNL Network | From Any Network |
|---|---|---|
| GSM Consumer care/ complaint center | 1503 | 1800111503 |
| GSM General Information Number | 1503 | 1800111503 |
| MTNL Broadband / ADSL Internet Services | 1504 | 22221504 |
| Broadband Email Helpline | helpdesk. delhi@bol.net.in | |
| FTTH Complaint | 1507 | 011 22221507 |
| MTNL Newsline | — | 011-24078888 for Hindi 011-24079999 for Helpline |
| MTNL Infoline | — | 011 24076666 for Hindi 011 24077777 for Helpline |
| Changed Number Enquiry Service | 1951 / 1952 | — |
| Fault Repair Service | 011 2198 | — |
The customer service number for the MTNL Mumbai zone is different from the MTNL Delhi zone, thus Mumbai customers can follow the below to give a complaint to MTNL Mumbai using their provided services.
MTNL Mumbai Customer Care
| Service | From MTNL Network | From Any Network |
|---|---|---|
| Online Bill Payment Issues (On Working hours 10AM to 17.30Hrs) | — | 022-22073976 022-22035017 1503@bol.net.in |
| GSM | — | 98690 12345 |
| Basic Services | 1500 / 1501 | Email : 1500@bol.net.in |
| Customer Care for Toll Free Number Services | — | 1800222992 |
| Technical Assistance for Toll Free Services | — | 1860-222-6789 022-24327002 022-24382486 |
| Complaint Booking for Toll Free Services | — | 1800 22 3322 |
MTNL Dolphin Customer Care
| Service | From MTNL Network | From Any Network |
|---|---|---|
| GSM | 1503 | 98681 12345 1503@bol.net.in |
| GSM | — | 98690 12345 |
| Basic Services | 1500 / 1501 | Email : 1500@bol.net.in |
How soon will my MTNL Complaint be resolved?
Most of the time, the customer service executive who relates to you over call will try to resolve the complaint over call, and in very hard conditions, when the issues are from outside, the customer executive will allocate a service executive to look and resolve the issues. The ticket will be kept open, until the issue has been resolved.
How Can I get an MTNL connection?
If you’re going to have the new connection from MTNL, then you use the official website of Mumbai or Delhi zone, and the customers can fill the online applicable form and pay the processing fee, so that the executive will reach your address to install the full MTNL service set as required.
Do I need to Surrender my MTNL Landline after Disconnection?
Yes, the MTNL sends an executive to the communication address of the customer to collect the Landline, and once the service has been deactivated, the belongings of MTNL Landline including the insulated wire will be collected by the Service provided within 7 working days.